From expensive duct-taped processes to affordable, all-in-one systems
We replaced an overbuilt LMS that needed external permissions to change anything to an all-in-one system the admin team could manage on their own — at a fraction of the cost.
The problem
The ask
What started as a straightforward request for Deveaux Learning Solutions to create a bilingual online course quickly evolved into a deeper conversation about the limitations of their current LMS and what could be possible instead.
Streamline the onboarding experience for learners
The registration process had too many steps, especially for new learners trying to access online or in-person workshops. Long, un-customizable forms led to abandoned registrations and missed training opportunities.
Make the platform easier to manage internally
Staff were constantly creating workarounds just to make the LMS function day-to-day. These hacks cost hours of internal time and required additional software tools just to keep things moving.
Improve reporting workflows
The LMS didn’t provide the reporting structure they needed. Staff had to manually pull data, reformat it for external partners, and store it outside the platform, creating both inefficiency and risk.
Reduce overall training operations costs
The existing custom-built LMS cost $30,000/year and required all change requests to go through an external vendor. Not only were those requests often delayed or denied, the cost simply didn’t align with the organization’s needs or its values.
It would be nice if…
Once we opened the door to rethinking the platform, more possibilities came into view.
The team wasn’t just looking for a better LMS. They were imagining what it could look like to have full control over their training operations from one central place. A place where they could make decisions, access information, and manage learners without waiting on outside support or wrestling with tools they didn’t need.
They wanted simplicity, autonomy, and clarity. Here’s what that looked like:
Information
The team wanted to own the data from collection to analysis to reporting. They needed internal insights and reports to support their operation without relying on manual systems.
Training communications
They wanted to schedule training sessions and send updates to learners directly through the platform instead of juggling separate tools, spreadsheets, and inboxes.
Customization
They didn’t want a bloated feature set. They wanted to strip it down to the essentials to design a clean, streamlined system that matched their real workflow and could grow with their needs later.
The process
This project unfolded in two key phases: assessment and implementation.
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The results
Within three months, the organization made a clear decision to replace and repurpose its existing LMS, workflows, and reporting processes. All decisions were made based on staff input, learner feedback, and a deep assessment of internal needs.
What followed was a design and implementation phase that delivered a fully customized training ecosystem at 10X less the cost of the original LMS.
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Get the systems, structure, and support you need to transform duct-taped processes into streamlined delivery your whole team can use and update with ease.